Additional services on request

Cancellation Policy

Micks Mutts Dog Walking Services Payment Policy 1. Payment Methods Clients may pay using: - • Bank transfer • Cash All payment details will be provided on the invoice 2. Payment Schedule Regular Monthly Clients - • Invoices will be issued monthly in advance, 7 days before the last day of the month. • Payment is due within 7 days of the invoice date Occasional /One-off Walks: - • Payment is due on the day of the walk unless agreed otherwise in writing. 3. Late Payment • Payments more than 7 days overdue may incur a late fee of £2 per day. • Services may be paused until outstanding balances are paid 4. Cancellations and Refunds Client Cancellations • More than 24 hours’ notice: No charge. • Less than 24 hours’ notice: Full fee will be charged. • Same-day cancellations/No-shows: Full fee will be charged. Walker Cancellations • If the dog walker cancels, clients will not be charged and will be offered a rescheduled appointment or a full refund if prepaid. 5. Holiday, Weekend and Bank Holiday Rates • Walks on weekends or Bank Holidays may incur an additional 15% fee. • Notice of any additional charges will always be given in advance. 6. Emergencies If an emergency occurs and I must take the dog to a vet, as per Micks Mutts Veterinary Release Form: - • The owner is responsible for all veterinary costs. • I will always attempt to contact the owner first or the nominated Emergency Contact unless immediate action is required 7. Weather Policy Walks will continue in most weather conditions. • In severe weather (heatwaves, ice, snow and storms), I may shorten the walk for safety, but the full session price will still apply. 8. Service Changes Any changes to rates or policies will be provided

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